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Popujol's avatar
Popujol
Copper Contributor
May 10, 2023

Error Message

Hello

I have a model driven app and and deployed viva sales.

For licences I have Microsoft 365 Business Standards and Power Apps per User .

I could deploy Viva Sales but when I open it in outlook, an error message appears : 

{"errorcode":0,"message":"Un échec s'est produit dans l'API Wep dans Dynamics 365.","details":"{\"error\":{\"code\":\"0x8006088a\",\"message\":\"Resource not found for the segment 'msdyn_crmconnections'.\"}}","sessionId":"5da115c5-1eb3-4581-ad2e-a55eb3ea0313","activityId":"13a70297-4031-42db-b487-950fc82aede3"}

 

Is there a solution to install in the model driven app ? 

 

kind regards,

 

Pierre-Olivier

 

 

admin
Dynamics CRM connectivity
Outlook experience

1 Reply

  • SalehaSiddique's avatar
    SalehaSiddique
    Icon for Microsoft rankMicrosoft
    May 18, 2023
    Viva Sales needs to connect to a CRM - D365 Sales or Salesforce. A model driven or canvas Power App is not Dynamics 365 Sales or Salesforce and therefore does not connect to Viva Sales.
    However, next week we are releasing a version of Viva Sales with limited capabilities (which include copilot generated email summaries) in disconnected-CRM mode. Once that release is out you should be able to partially use Viva Sales, but to unlock its full capabilities you'll need to connect it to a CRM.

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