Forum Discussion
Can't complete "Intro to Prompts" in Copilot Academy – item marked as inactive or deleted
Hi everyone,
I'm going through the Microsoft Copilot Academy inside Viva Learning, and I'm stuck on Intro to Prompts. It shows up as In Progress, even though I've completed all visible modules within the learning path.
When I open the learning path, I see a message on some items saying:
"Couldn’t load as this item is inactive / deleted"
This seems to be preventing me from completing the full path. I've included a screenshot to show what it looks like.
Has anyone run into this? Is there a way to force completion or mark the learning path as done if the missing items are no longer available?
I was directed here from the Answers Forum: https://answers.microsoft.com/en-us/msoffice/forum/all/cant-complete-intro-to-prompts-in-copilot-academy/780e41d4-501e-4f8b-92b9-6dfaabe8b563?messageId=04223935-24c6-4b56-99ae-9146fb94cf51
Thanks in advance!
1 Reply
Hi considerITman due to a content update/refresh in Microsoft Copilot Academy, the content you referenced is no longer available. In that case, the item can't be included as a completed item.
