Glint is not user-friendly to set up at all

Hi Lauren, 

The user import is probably the trickiest part of a Viva Glint setup, so you’re not alone. I used to work at Glint and have implemented quite a few, so hopefully this helps.

Top of the hierarchy: Leave the Manager ID blank for your CEO, rather than them reporting to themselves or someone outside the file. That’s how Glint knows where the org tree starts.

Support users: Keep them in the file with a valid manager (e.g. your HR lead), then exclude them from surveys with an attribute filter.

Reinstating users: Instead of deleting, set Status to INACTIVE, then back to ACTIVE when needed. For the two you’ve deleted, try re-adding them with the same Employee ID, or raise a ticket with Microsoft support if it still errors - Microsoft does have support, you just have to be a Microsoft Admin Center (MAC) user to https://learn.microsoft.com/en-us/troubleshoot/viva/glint/contact-support/get-support-viva-glint

How-to: The https://learn.microsoft.com/en-us/viva/glint/introduction-viva-glint is the best place to start, especially the sections on preparing and uploading your employee file.

Partner support: It’s also worth knowing Microsoft has a network of Viva Glint partners who handle setup like this every day. A partner can take care of the file prep, hierarchy and configuration for you, and help with survey design and reporting once you’re up and running. You can find the full list of partners here

Ezra