Forum Discussion

battello's avatar
battello
Copper Contributor
Jun 16, 2026

Viva Engage Agent draft not visible

Hi,

I'm verified admin in my company account and I can see and approve the drafts created by the Viva Engage Agent.
My coworker on the other hand cannot see the agent draft and cannot even access the empty page sometimes.
They received notification but cannot see the page to approve them, whether they are community admin or community experts.
Is it because I'm the one who enabled the agent or because I'm a verified admin or because I'm the first one to open the notification?

Thanks

What they see when they click on the Agent Icon : 

But I'm the only one to see the drafts : 

 

Answers in Viva

1 Reply

  • cferancik's avatar
    cferancik
    Icon for Microsoft rankMicrosoft
    Jun 30, 2026

    Thanks for flagging this question. If you are both M365 Copilot licensed experts or admins of the community you should both receive notifications and both should be able to review agent drafts. 

    If the agent draft is still in a pending review state, you both should be able to see the draft answer. If the answer has been approved then it will no longer be shown under "Needs review" but should still be available to view under the "Posted" filter. 

    If the other expert/admin is a M365 Copilot licensed admin and still cannot access the review page, please raise a issue. 

    More about the community agent: Set up and manage agents in Viva Engage communities | Microsoft Learn