Viva Engage Agent draft not visible

Hi,

I'm verified admin in my company account and I can see and approve the drafts created by the Viva Engage Agent.
My coworker on the other hand cannot see the agent draft and cannot even access the empty page sometimes.
They received notification but cannot see the page to approve them, whether they are community admin or community experts.
Is it because I'm the one who enabled the agent or because I'm a verified admin or because I'm the first one to open the notification?

Thanks

What they see when they click on the Agent Icon : 

But I'm the only one to see the drafts :