Forum Discussion
Viva Engage access issue
Hi. Some of users in my organization have problem with logging into Viva Engage. After openning Viva Eng. site they gey communiacte: "You don't have access to Viva Engage. You don't have license to...
Problem is on the Microsoft side:
Status: MV694356
Title: Some users can’t access the Viva Engage service
User impact: Some users can’t access the Viva Engage service.
More info: Affected users receive the following error when attempting to access the Viva Engage service: "You don't have access to Viva Engage. You don't have a license to access Viva Engage. Please contact your admin for help."
Current status: We've recalculated the license status for the majority of affected users. We're working to verify the number of remaining license status requests so we can continue recalculating the license status to fully resolve impact. We'll provide an estimate for completion of the aforementioned recalculation process by our next scheduled update should one become available.
Scope of impact: Your organization is affected by this event, and some users attempting to access the Viva Engage service are impacted.
Start time: Monday, November 27, 2023 at 7:48 PM GMT+1
Root cause: A recent migration operation resulted in an error that caused the service to identify some actively licensed users as unlicensed, leading to impact.
Next update by: Thursday, November 30, 2023 at 8:30 PM GMT+1
Status: MV694356
Title: Some users can’t access the Viva Engage service
User impact: Some users can’t access the Viva Engage service.
More info: Affected users receive the following error when attempting to access the Viva Engage service: "You don't have access to Viva Engage. You don't have a license to access Viva Engage. Please contact your admin for help."
Current status: We've recalculated the license status for the majority of affected users. We're working to verify the number of remaining license status requests so we can continue recalculating the license status to fully resolve impact. We'll provide an estimate for completion of the aforementioned recalculation process by our next scheduled update should one become available.
Scope of impact: Your organization is affected by this event, and some users attempting to access the Viva Engage service are impacted.
Start time: Monday, November 27, 2023 at 7:48 PM GMT+1
Root cause: A recent migration operation resulted in an error that caused the service to identify some actively licensed users as unlicensed, leading to impact.
Next update by: Thursday, November 30, 2023 at 8:30 PM GMT+1