Forum Discussion
In trouble with "Articles"
Hello, everyone! I’ve been using the 'Article' mode in Viva Engage for a while now, and it gets good reach whenever we publish newsletters in this format. However, last week I went onto the platform to schedule an 'Article' post and the option was no longer showing up for me. I’ve already checked with my company's IT team, but it doesn't seem to be related to my license (as far as we could tell). Has anyone experienced this or know what might be causing it? I couldn't find any community articles about this issue.
Hi JuliaNicolodi ,
Here are a few possible root causes for you to review:
- You're in a community where Articles are not available because they've been disabled in the community settings.
- Are you trying to post in the same community or communities you've posted Articles to before?
- Does the Article option appear in any community or is it disabled everywhere?
- Your role changed in Engage.
- Are you still an admin or knowledge manager?
- You're in an experience where Articles are not available.
- You can only post articles from Engage on the web or in Teams
If the option is missing everywhere, it’s likely a tenant‑wide configuration or a temporary service issue. If it’s missing only in specific communities, it’s almost certainly a permission or settings change in that specific area.
Hope this helps!
-Rob
- You're in a community where Articles are not available because they've been disabled in the community settings.
2 Replies
Thanks for replying, RobSoto! When I posted this, it wasn't working at all, but today the article option is back hahaha. I looked up in other commuities where I'm admin and the option was't available either, I think it was a temporary service issue.
Hi JuliaNicolodi ,
Here are a few possible root causes for you to review:
- You're in a community where Articles are not available because they've been disabled in the community settings.
- Are you trying to post in the same community or communities you've posted Articles to before?
- Does the Article option appear in any community or is it disabled everywhere?
- Your role changed in Engage.
- Are you still an admin or knowledge manager?
- You're in an experience where Articles are not available.
- You can only post articles from Engage on the web or in Teams
If the option is missing everywhere, it’s likely a tenant‑wide configuration or a temporary service issue. If it’s missing only in specific communities, it’s almost certainly a permission or settings change in that specific area.
Hope this helps!
-Rob
- You're in a community where Articles are not available because they've been disabled in the community settings.
