Forum Discussion
Solved
In trouble with "Articles"
Hello, everyone! I’ve been using the 'Article' mode in Viva Engage for a while now, and it gets good reach whenever we publish newsletters in this format. However, last week I went onto the platform ...
Hi JuliaNicolodi ,
Here are a few possible root causes for you to review:
- You're in a community where Articles are not available because they've been disabled in the community settings.
- Are you trying to post in the same community or communities you've posted Articles to before?
- Does the Article option appear in any community or is it disabled everywhere?
- Your role changed in Engage.
- Are you still an admin or knowledge manager?
- You're in an experience where Articles are not available.
- You can only post articles from Engage on the web or in Teams
If the option is missing everywhere, it’s likely a tenant‑wide configuration or a temporary service issue. If it’s missing only in specific communities, it’s almost certainly a permission or settings change in that specific area.
Hope this helps!
-Rob
- You're in a community where Articles are not available because they've been disabled in the community settings.
Hi JuliaNicolodi ,
Here are a few possible root causes for you to review:
- You're in a community where Articles are not available because they've been disabled in the community settings.
- Are you trying to post in the same community or communities you've posted Articles to before?
- Does the Article option appear in any community or is it disabled everywhere?
- Your role changed in Engage.
- Are you still an admin or knowledge manager?
- You're in an experience where Articles are not available.
- You can only post articles from Engage on the web or in Teams
If the option is missing everywhere, it’s likely a tenant‑wide configuration or a temporary service issue. If it’s missing only in specific communities, it’s almost certainly a permission or settings change in that specific area.
Hope this helps!
-Rob