Forum Discussion
Error when creating campaign
Currently we have issue with attempting to create Campaigns. There are a handful of users that receive the following error when attempting to create a campaign.
"An unexpected problem occurred. It's likely there is an error with your campaign name, alias, or member selection. Please go back and try re-entering those values to see if the problem resolves."
We have verified that the users attempting to create are licensed with the Microsoft Viva Employee Communities & Communications license.
Users are also set up as Campaign Managers. We also reverted the setting back to Everyone in your Organization can create campaigns, there is still an error.
All users are allowed to create M365 group.
Hi JanineKnox
There are two prerequisites you haven't mentioned so I want to cover those. Is OneDrive enabled and activated and do the users have Exchange mailboxes?
Create a campaign in Microsoft Viva Amplify - Microsoft Support
If both of those are covered, is it possible that the name of the campaign is already in use. I don't believe Amplify will append numbers to avoid duplicate campaign names. It just errors out. Maybe check your existing campaigns and/or back-end sites to make sure the name isn't already taken.
-Rob
1 Reply
Hi JanineKnox
There are two prerequisites you haven't mentioned so I want to cover those. Is OneDrive enabled and activated and do the users have Exchange mailboxes?
Create a campaign in Microsoft Viva Amplify - Microsoft Support
If both of those are covered, is it possible that the name of the campaign is already in use. I don't believe Amplify will append numbers to avoid duplicate campaign names. It just errors out. Maybe check your existing campaigns and/or back-end sites to make sure the name isn't already taken.
-Rob