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JanineKnox's avatar
JanineKnox
Copper Contributor
Jan 17, 2025
Solved

Error when creating campaign

Currently we have issue with attempting to create Campaigns. There are a handful of users that receive the following error when attempting to create a campaign. "An unexpected problem occurred. It's...
Amplify
Creating Campaigns
Error
  • RobSoto's avatar
    RobSoto
    Jan 20, 2025

    Hi JanineKnox 

    There are two prerequisites you haven't mentioned so I want to cover those. Is OneDrive enabled and activated and do the users have Exchange mailboxes?

    Create a campaign in Microsoft Viva Amplify - Microsoft Support

    If both of those are covered, is it possible that the name of the campaign is already in use. I don't believe Amplify will append numbers to avoid duplicate campaign names. It just errors out. Maybe check your existing campaigns and/or back-end sites to make sure the name isn't already taken.

    -Rob

RobSoto's avatar
RobSoto
Iron Contributor
Jan 20, 2025

Hi JanineKnox 

There are two prerequisites you haven't mentioned so I want to cover those. Is OneDrive enabled and activated and do the users have Exchange mailboxes?

Create a campaign in Microsoft Viva Amplify - Microsoft Support

If both of those are covered, is it possible that the name of the campaign is already in use. I don't believe Amplify will append numbers to avoid duplicate campaign names. It just errors out. Maybe check your existing campaigns and/or back-end sites to make sure the name isn't already taken.

-Rob

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