Forum Discussion
Calling issue
When I call x1609 from outsideo line I reached it correctly but when I call it from my Teams phone I reached VM box. I checked that and I noticed that I reached some Teams users VM Box. ...
Hi msabat,
Can you provide more details about your SfB configuration?
- Are you currently in hybrid mode with Skype for Business on-prem\Online?
- If in Hybrid mode, can you confirm your are suncing msRTCSIP-Line attribute from on-prem AD to Azure AD?
- Can you provide more specifics on how each account is configured? the expected (Teams?) destination account and the SfB user the call is incorrectly routing to?
- Are you using Direct Routing from an on-prem SBC to route calls from an outside line to Teams via Direct Route?
- When dialing extension 1609 from Teams, is a dial plan manipulating the number into something else?
These details will assist with honing in on the specific issue you are experiencing.