Forum Discussion

msabat's avatar
msabat
Brass Contributor
Feb 20, 2020

Polycom VVX400 with Teams

Hello.   My account was on SfB on Prem. I was moved to Teams Only mode (Hybrid).   Is there any way I can still use my old Polycom VVX400?
  • Anson2400's avatar
    Anson2400
    Aug 07, 2020

    I got my problem figured out.  My problem was there was some old proxy config in my VVX .  After I cleared that out my VVX400 registered with no problems. Anson2400 

msabat's avatar
msabat
Brass Contributor

LinusCansby 

 

OK. So how to use/setup that 3PIP gateway to Teams?

LinusCansby's avatar
LinusCansby
MVP
Feb 21, 2020

That is nothing you have to setup. When using a phone with the Skype for Business interface it will connect to Skype for Business Online 3PIP gateway and then forward connection to Teams. So that is handled by Microsoft, you just have to connect as normal.

 

Make sure that you are running the latest firmware.

    • LinusCansby's avatar
      LinusCansby
      MVP
      Feb 24, 2020

      I think you have to check the log files for the VVX  to see more information what is going wrong here.

    • Anson2400's avatar
      Anson2400
      Copper Contributor
      Aug 06, 2020

      msabat Did you even get this figured out.  I'm having the same problem.  I upgraded VVX400, set to SFB then used Web-Sign-in and phone just sits there trying to login and finally just times out.  User has E3 license, phone system, and calling plan.

      • Anson2400's avatar
        Anson2400
        Copper Contributor
        Aug 07, 2020

        I got my problem figured out.  My problem was there was some old proxy config in my VVX .  After I cleared that out my VVX400 registered with no problems. Anson2400 

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