Polycom VVX400 with Teams
Hello. My account was on SfB on Prem. I was moved to Teams Only mode (Hybrid). Is there any way I can still use my old Polycom VVX400?
Forum Discussion
Hi,
You can use it with Teams using the 3PIP gateway to Teams, that will be supported until July 31st 2023. VVX400 is not on the list of supported devices from Poly but I guess it should work since the VVX401 is on that list.
https://www.polycom.com/polycom-phones-and-microsoft-teams-faq.html
That is nothing you have to setup. When using a phone with the Skype for Business interface it will connect to Skype for Business Online 3PIP gateway and then forward connection to Teams. So that is handled by Microsoft, you just have to connect as normal.
Make sure that you are running the latest firmware.
I think you have to check the log files for the VVX to see more information what is going wrong here.