Forum Discussion
Equivalent of Skype's "Response/Agent Groups" in Teams?
Hi everyone, I'm a non IT user and haven't been able to find any clear information. We are being migrated from Skype for Bus to MS Teams tomorrow. We have an agent group (a public enquiry line - car...
Hi LeungCX,
In Teams, go to Settings > Calls. Scroll to the bottom, and you will see what Call Queues you are a member of, and the ability to opt in\out of a Call Queue (provided the Call Queue has been configured to allow opt in\out):
Something else that might be of interest to you is Collaborative Calling - check out a good blog on it here: https://www.lync.se/2021/04/collaborative-calling/
Collaborative Calling provides a better interface for high call flow scenarios, and also gives you the ability to see which agents are signed in\out of Call Queues (something we just couldn't do with on-prem Response Groups). Requires a slightly different approach in Call Queue setup to use.
Hope this helps