Forum Discussion
Xerox Print and Scan Experience suddenly not working anymore
- johnjj1560
i found on Xerox support forum a discussion on that subject:
https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/B235-not-found-by-Xerox-Print-and-Scan-Experience/td-p/259903
it looks like we need to wait until Deleted will release a fix for this issue.
One option is for the user to create an IPP print queue to connect to the device, that queue will be recognized by the XPSE and the user should be all set.
Steps to create an IPP queue in Windows 11:
• Open the Settings app and go to “Bluetooth & devices” > “Printers & scanners”
• Select “Add device” button > select “Add manually”
• Select “Add a printer using an IP address or hostname”. On the Add Printer dialog select Device Type “IPP Device” and enter the hostname or IP address of your Xerox device. Select Next and complete the queue installation.
• Restart the XPSE and the new IPP queue should be displayed in the home page.
Hi Mikey, thanks for this. It worked but only with perseverance: going through these steps, I was prompted to print a test page, which worked, and I was able to display my C405 with the printer name shown as its IP address in the select printer window within XPSE but when I hit the print button in Word to print a word document, it came back with the message Word could not connect to [the IP address].
So I thought I'm no further forward.
BUT then I tried scanning - and it worked - hurrah!
And then I went back and tried printing the document from Word again and bizarrely this time it was able to communicate OK. I don't know what changed since the first attempt. Fingers crossed it will work reliably next time too.
I've been without scanning for 3 months, and without printing for 3 days. I had to go out and buy a new printer this morning to allow me to deal with some business critical printing. I've spoken to Xerox and they only offer to send a technician out to repair my printer (which is clearly not the problem). So I was tearing my hair out!
With this workaround at least I've got the main capabilities back. Thankyou so much.