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Xerox Print and Scan Experience suddenly not working anymore
Hello, I have been using the Xerox Print and Scan Experience to scan documents for months. But yesterday, my printer had disappeared from the app. When I try adding it again, it forwards me to a we...
- johnjj1560
i found on Xerox support forum a discussion on that subject:
https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/B235-not-found-by-Xerox-Print-and-Scan-Experience/td-p/259903
it looks like we need to wait until Deleted will release a fix for this issue.
Xerox are currently working with Microsoft for a solution. In the meantime you can use the below work-around.
One option is for the user to create an IPP print queue to connect to the device, that queue will be recognized by the XPSE and the user should be all set.
Steps to create an IPP queue in Windows 11:
• Open the Settings app and go to “Bluetooth & devices” > “Printers & scanners”
• Select “Add device” button > select “Add manually”
• Select “Add a printer using an IP address or hostname”. On the Add Printer dialog select Device Type “IPP Device” and enter the hostname or IP address of your Xerox device. Select Next and complete the queue installation.
• Restart the XPSE and the new IPP queue should be displayed in the home page.
One option is for the user to create an IPP print queue to connect to the device, that queue will be recognized by the XPSE and the user should be all set.
Steps to create an IPP queue in Windows 11:
• Open the Settings app and go to “Bluetooth & devices” > “Printers & scanners”
• Select “Add device” button > select “Add manually”
• Select “Add a printer using an IP address or hostname”. On the Add Printer dialog select Device Type “IPP Device” and enter the hostname or IP address of your Xerox device. Select Next and complete the queue installation.
• Restart the XPSE and the new IPP queue should be displayed in the home page.
Mikey1993 Thank you very much.
Finally a solution. This worked except I had to use AutoDetect with the C315's IP.
A week with Xerox and Microsoft's tech support and nothing but grief and time.
I had to pay for another year's extended warranty since mine expired last week.
Sounds like there may be a more permanent fix?
Thanx.