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Xerox Print and Scan Experience suddenly not working anymore
Hello, I have been using the Xerox Print and Scan Experience to scan documents for months. But yesterday, my printer had disappeared from the app. When I try adding it again, it forwards me to a we...
- johnjj1560
i found on Xerox support forum a discussion on that subject:
https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/B235-not-found-by-Xerox-Print-and-Scan-Experience/td-p/259903
it looks like we need to wait until Deleted will release a fix for this issue.
This resolved my issue,
This bug has removed the metadata Xerox Print and Scan Experience relies on to find the installed Xerox Printer
https://app.skiff.com/docs/b9a8928d-c394-40dd-8149-14725caa63e0#6nx8euWLa+AabQMyb9vyHIVFyrorTlcWKnqID/dIniA=
- I want to second what joeadmin referenced. This worked for me as well. One thing I would say is that you may need to reboot before the Xerox app pulls up the new information you uploaded into the C:\ProgramData\Microsoft\Windows\DeviceMetadataCache\dmrccache folder.
