Windows user credential dialog/prompt popup

A number of customers have encountered a situation where on the Windows client machine, a user credential dialog window pops up and after entering the user credentials it errors out with a message that basically says that the user account does not exist and can not access Universal Print.

 

This can happen if the work account that has access to Universal Print is NOT the Windows login account and is only added as a "Accounts used by other apps" or "Access work or school" account.  The user credential prompt pops up when the Universal Print client can not retrieve the user's Azure AD access token.  For example, when trying to discover printers, if the user's Azure AD access token has expired and needs to be re-fetched from Azure AD, the user credential prompt will pop up to ask for the user account credentials.

 

Please enter the Azure AD user account information instead of the Microsoft Account (such as Live.com; Hotmail.com; Xbox.com account).

 

If your organization has enabled single sign-on (SSO) and your log into the Windows client device using your organization's user account, then it should be super rare for you to see this credential prompt, as your access token should be refreshed in regular use when accessing your organization's resources.

 

Regards,

Jimmy