Forum Discussion
Windows Universal Print and HP Universal Print NOT working as expected.
Saurabh -
No need to say 'sorry'. We have been working with HP, and HP informed that they are aware of 'issues' using HP Workpath. The 'integration' with MUP is apparently 'not' exactly 'native'. You should know that we have set the app (HUP) to be excluded from the CA policy, but that does not resolve the issue of printing. Had an issue with Admin granting 'consent' to the app, but that was finally successful after multiple attempts. (odd issue) So again - the jobs are NOT going to the print share or printer and do not show in the printers job list, they only error out on the sending device (Win 11 computer). We did not open a case with MSFT as we believe per your documentation that the UEM vendor is really responsible for knowing how to get their printer and application to work/integrate with MUP. That said, any suggestions are welcome.
One more thing - you are correct on the 'known' issue with the 'unknown'/vendor modified flavor of Android used by HP print OS and that brings up the question of device authentication. Is MSFT suggesting that if the printer OS was 'capable' of registering in Intune that this issue might be negated?
MicrosoftRonS_ There are two issues with CA on printer device:
- Registering a printer - This can be mitigated by updating the CA policy to "exclude" the Universal Print app and the app that registers the printer.
- Log-in on HP Workpath app - I am not a Entra login or CA expert so not 100% sure
. However, as far as I understand it not just the app that is blocking login but the device on which app is running since device is recognized as not compliant.
I will try to see if there is a way to somehow exclude this device - but keep in mind that's something a security expert/admin may not like 🙂