Forum Discussion
Windows 11 Multi Session OS universal printer disappears after restart
Hello, Hoping to get some help to resolve this issue. I am on Windows 11 multi-session OS 23H2. We are utilizing Citrix DaaS with Azure. Universal print is setup. The end user can manually add ...
I have the same issue with Windows 23H2 and no Citrix. Exact same symptoms. Printers are there but then they just disappear. When the user tries to re-add the printer they can't because it is already installed even though they don't see it. The only way we found to rectify the situation is to
1)reboot,
2)Run "explorer shell:::{2227A280-3AEA-1069-A2DE-08002B30309D}" as this is the only way to see the printer
3)Reboot,
4)Add the printer back in.
This is usually done remotely with users that have weak skills so it takes a very long time to do.
Saurabh_Bansal
Microsoft
MicrosoftMZimb Can you open a Microsoft Support case? We want to look at what's causing the printers to disappear after a reboot.
Thx,
Saurabh