Forum Discussion

Copper Contributor

Mar 27, 2024

Windows 11 Multi Session OS universal printer disappears after restart

Hello, Hoping to get some help to resolve this issue. I am on Windows 11 multi-session OS 23H2. We are utilizing Citrix DaaS with Azure. Universal print is setup. The end user can manually add ...

Saurabh_Bansal

Microsoft

Apr 03, 2024

jedwtdx - have you tried following up with Citrix on this? Typically when a printer is added on a multi-session OS image, it may load on different hosts every time. If printers are being managed at host level then the context of printers may get lost. Citrix may be able to comment better on how they manage printers across sessions.

Azure Virtual Desktop (AVD) had a similar scenario and they handle it by maintaining a list of installed Universal Print printers in the user's image metadata.

WsTobi
Copper Contributor
Apr 25, 2024
Saurabh_Bansal : We are facing the same issue with AVD an FSLogix. The printers are missing and when the user searches for printers the printers re-appear, as installed.
- Saurabh_Bansal
  Microsoft
  Apr 25, 2024
  WsTobi thanks for letting us know. Can you please open a Support case with Microsoft?
- jedwtdx
  Copper Contributor
  Apr 25, 2024
  WsTobi I have not found a resolution to this. I have been working with Citrix support and they outlined a few troubleshooting steps to isolate the issue to Citrix causing the issue or Azure. I have been working that angle. But it’s good to know that someone else is having the issue on AVD.
jedwtdx
Copper Contributor
Apr 08, 2024
Saurabh_Bansal I will post the same question on a Citrix support forum and see if I get any answers. Citrix policies are set to retain printers for users, so I thought this might be an issue with universal print and multiOS, but maybe there is an issue with Citrix components/policies.