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BikeTech's avatar
BikeTech
Brass Contributor
Mar 10, 2022

Very light print

We use Universal Print with multiple Canon ir-ADV 5550i which are UP printers.  We have noticed about a 15-second delay getting the printers connected.  We have one Canon printer that will print very...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Mar 11, 2022

BikeTech - If the same document from same user's Windows device is printing fine on other printers, then it may be a printer specific problem. Have you tried:

  1. Unregistering and re-registering the printer
  2. Printing via other ways to the same printer (preferably same document from same user's device but without Universal Print)

I recommend you reach out to Canon support.

 

Thanks,

Saurabh

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Mar 21, 2022

BikeTech - I followed up with Canon and this is the response I received from them:

 

Please contact a dealer from whom you bought Canon iR-ADV 5550i and escalate this issue.

Canon dev team would like to confirm what is going on. We would appreciate it if you would provide us with the following information when reporting the issue:

・The network packet when the issue occurred.

・A device log (SUBLOG) when the issue occurred.

・If possible, the application data you used when the issue occurred.

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