Forum Discussion
UP-Printer does not show up in Windows UI
There is something with the information returned by dsregcmd /status /verbose /debug
The Tenant Details information is correct.
The Work Account section shows the wrong WorkplaceTenantName.
The executing account name is correct.
The device itself and the only account used for login are from the same tenant. There was a second work account added to the Windows 10 accounts list due to a second Outlook mailbox which originates from a different tenant. That account was listed as "Work account 1". After removing that account. My primary account does not show as "work account", but as "Connected with Tenantname, using UPN-Address".
After cleaning up the accounts issue, universal print and the configured printer is available.
MicrosoftThomasStensitzki-MVP can you ensure all the pre-reqs mentioned in this doc have been met?
- The Universal Print printer has been shared.
- The user has been added to the permissions of Universal Print printer that is to be added on the device.
- The user has been assigned the license to use Universal Print. For more information about assigning licenses, see Assign or remove licenses in the Azure Active Directory portal.
- The user's device is workplace joined (to Azure AD).
- The user's device is connected to internet.
In addition to this, can you confirm if the device was ever configured for HCP? If yes, then follow the thread here:
Thanks
Saurabh
Saurabh_Bansal So, when a device is Azure AD Joined, not AAD Registered, then a normal user (no admin) cannot use Universal Print? I did some testing: a test user was able to print (had the license etc.), but the printer gives an error in the printer queue. On the same testingmachine, I logged in as Azure AD domain admin, and had no problems with printing with UP.
Harry Dubois I sent you a PM with the steps to work around this issue. If you are still unable to print, open an Azure support case for Universal Print and we can look into your issue further.
Phil
