Forum Discussion
UP-Printer does not show up in Windows UI
There is something with the information returned by dsregcmd /status /verbose /debug
The Tenant Details information is correct.
The Work Account section shows the wrong WorkplaceTenantName.
The executing account name is correct.
The device itself and the only account used for login are from the same tenant. There was a second work account added to the Windows 10 accounts list due to a second Outlook mailbox which originates from a different tenant. That account was listed as "Work account 1". After removing that account. My primary account does not show as "work account", but as "Connected with Tenantname, using UPN-Address".
After cleaning up the accounts issue, universal print and the configured printer is available.
MicrosoftThomasStensitzki-MVP run dsregcmd /status /verbose /debug from an elevated command prompt on the client and check for these settings. If AzureAdPrt is no then check for WorkplaceJoined. If both are no then no license is being applied. The Fiddler trace would show us more data. If you get to that point, open a Azure support case and specify Universal Print and we can look into this further.
+----------------------------------------------------------------------+
| Device State |
+----------------------------------------------------------------------+
AzureAdJoined : YES
EnterpriseJoined : NO
DomainJoined : YES (no?)
DomainName : xxxxxx
+----------------------------------------------------------------------+
| SSO State |
+----------------------------------------------------------------------+
AzureAdPrt : YES
+----------------------------------------------------------------------+
| User State |
+----------------------------------------------------------------------+
NgcSet : NO
WorkplaceJoined : YES
There is something with the information returned by dsregcmd /status /verbose /debug
The Tenant Details information is correct.
The Work Account section shows the wrong WorkplaceTenantName.
The executing account name is correct.
The device itself and the only account used for login are from the same tenant. There was a second work account added to the Windows 10 accounts list due to a second Outlook mailbox which originates from a different tenant. That account was listed as "Work account 1". After removing that account. My primary account does not show as "work account", but as "Connected with Tenantname, using UPN-Address".
After cleaning up the accounts issue, universal print and the configured printer is available.