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ThomasStensitzki-MVP's avatar
Apr 28, 2020

UP-Printer does not show up in Windows UI

Windows 10 (19041.208), workplace-joined, does not show or allow for searching of Universal Printer printer. The printer is successfully registered and shared. The user owns a UP license. The opt...
  • ThomasStensitzki-MVP's avatar
    ThomasStensitzki-MVP
    May 14, 2020

    Philip_Demaree 

    There is something with the information returned by dsregcmd /status /verbose /debug

     

    The Tenant Details information is correct.

    The Work Account section shows the wrong WorkplaceTenantName.

    The executing account name is correct.

     

    The device itself and the only account used for login are from the same tenant. There was a second work account added to the Windows 10 accounts list due to a second Outlook mailbox which originates from a different tenant. That account was listed as "Work account 1". After removing that account. My primary account does not show as "work account", but as "Connected with Tenantname, using UPN-Address".

     

    After cleaning up the accounts issue, universal print and the configured printer is available. 

     

     

     

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