Forum Discussion
Universal printer says installed, but not in printer list
Resolved the issue. Cloud printers register as a device in devices. Locate the device, click on the ellipse and remove device. Reboot the Device, you will now be able to add in the Universal Printer again.
Resolved the issue. Cloud printers register as a device in devices. Locate the device, click on the ellipse and remove device. Reboot the Device, you will now be able to add in the Universal Printer again.
Thanks, Chiners. Saved me from going down a rabbit hole!
Hi leon_aip, what version(s) of Windows did you encounter this issue on? Thanks!
I'm on:
Still not clear. 1st remove device, 2nd Reboot the device. The question is reboot what device?
Every time I remove the device it removes the printer. When I add the printer again it goes back to "Other Devices" category. I need to add the cloud printer as a printer. Please help.
- atirado08 Remove the printer listed in Bluetooth and other devices > devices. reboot the laptop/desktop what ever you have removed the device from. Once the device is back up, go into printers and scanners, Add and in the drop down select Work or School. The printer will now display.
chiners_68
I've encountered this problem, too.
The problem isn't that the printer isn't offered in the "work or school" search option.
It is that every time you (re)install it, it proceeds to only partially install and not function (listed as other device). I've seen this across several organizations that have deployed universal print. Restarting the client device before adding it back does not improve the result in any manner. Once a machine has this symptom the only method I've found to allow the device to successfully install the share is to host the printer with a new/distinct share - which of course, is objectively bad and should not be the solution.
