Forum Discussion

Iron Contributor

Mar 25, 2020

Solved

Universal Print Setup issues

Hello everybody, we have just managed to get access to the Universal Print Preview and we wish to thank you a million for the opportunity given. We are running a server less initiativ...

universal print

Saurabh_Bansal
Mar 26, 2020
Quick Edit:

Having no datacenter in India will only impact customers who have their Azure AD tenant registered with India as country.

In the case below, Azure AD tenant was registered in some other country and user in India was successfully able to use Universal Print once their device was Azure AD joined.

Giuseppe GARZONI - one little update since I last posted.

I have been discussing this with my team. Currently we havent deployed in India data center and that may be the reason that user in Delhi is having issues doing anything with Universal Print.

Once deployed in India, your users in India should be able to work with Universal Print.

Saurabh_Bansal

Microsoft

Mar 26, 2020

Giuseppe GARZONI - thanks for reaching out. We really appreciate you giving Universal Print a shot in such trying times!

A few things regarding your problem:

Ensure user has Universal Print license assigned to them using the M365 admin portal of AAD license management portal
User who is trying to add printer and print has been added to the printer's permissions in the Universal Print admin portal

Regarding serverless - we need the printers to support Universal Print to provide a true serverless experience. We are working with most OEMs to build that support.

If you continue to have issues, please contact Microsoft Support. They should be able to help and guide.

Thanks,

Saurabh

Giuseppe GARZONI
Iron Contributor
Mar 26, 2020
Thanks Saurabh_Bansal both conditions you suggested were met, I have just double checked...glad to know I can raise tickets thru the usual support channel, I will do so immediately