Forum Discussion

OliverTrako's avatar
OliverTrako
Copper Contributor
Sep 19, 2022

Universal Print Scaling

Hi All,

We are currently using 3 brands of label printers (I understand they are not officially supported)

Datamax O'Neill, Toshiba and Zebra.

 

When printing via Business Central we select custom paper size for these label printers. The prints were printing correctly until around 2 weeks ago. Now all the prints looks like they have been shrunk. Is there way to disable scaling within universal print. I have also tried the universal print scaling options:

Auto

Auto Fit

Fill

Fit

but it has not made a difference. Microsoft support suggested I post here in case someone may have a solution.

Thank You!

3 Replies

  • keeron's avatar
    keeron
    Former Employee
    Sep 26, 2022
    Can you message me with your CSS case/ticket number? Can follow up offline with any recommendations that may help you in this scenario.
    Thanks
    • OliverTrako's avatar
      OliverTrako
      Copper Contributor
      Sep 27, 2022

      Saurabh_Bansal 

      Finally got it working with Philip's help.

      These are the settings that worked for me:

      To resolve the issue, download and install the latest Connector from this link - https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FUPConnectorMSI-Canary&data=05%7C01%7Coliver%40ahbeard.com%7Cdce802cd3da747a5a95a08da9ff581f9%7C5c1bb73d761f4d0db870c0f1ae7b20dd%7C0%7C0%7C637998174057784412%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=EtY0lKXvgrj%2FCUwnYDDoR10Osq%2F9mLSSZqGJ79T1fts%3D&reserved=0

       

      Run the following commands in an elevated Powershell window:

       

      C:\windows\PrintConnectorSvc\UpdateConnectorConfigJson.ps1 -Feature Connector -Name "enable-all-supported-pdf-job-attributes" -Value "false" 

       

      Enable Hybrid AD configuration in Universal Print Connector App.

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