Forum Discussion

raymondbelton's avatar
raymondbelton
Copper Contributor
Jul 31, 2023

Universal Print printer preferences issue

Hi,   I have a client who has an issue with a Canon C165M and is using Universal Print.  The issue is that the print queue will only print out double sided regardless if they go into the printer p...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Aug 06, 2023

raymondbelton - is this a Universal Print ready printer or are you using connector?

If Canon offers Universal Print ready support for this printer model, then please register the printer directly without connector.

If its a connector, you may try changing to a different Canon printer driver on the connector - typically for most printers their OEM provided global/universal drivers work better. If you continue to face issues, please open a support case with Microsoft Support (via the Help and Support link on Universal Print admin portal).