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marknich's avatar
marknich
Copper Contributor
Jun 13, 2022
Solved

Universal Print issues with printers installed

Hey,  I am encountering some issues I cannot resolve. For some people, the shared printer from universal printing stops working - no apparent reason. Removing the printer and adding it again has ...
  • marknich's avatar
    marknich
    Feb 19, 2024

    I-Am-Will Hi, the issue was resolved when we migrated everyone from 21H2 to 22H2, the problem hasn't come back after that.

     

    The fix you mentioned didn't work on 21H2, but can be useful on 22H2

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Nov 17, 2022

yaseen777 - sorry to hear that you are facing this issue. Can you explore reaching out to the Support?

 

This may be a known issue with Windows 11 21H2 and was fixed in 22H2. You can try updating to 22H2 and see if this issue is resolved.

 

One caveat - if there is a printer which is already in a state where its not installed, but adding it shows that its already installed, then it will need to be cleaned-up and Microsoft support can help with that.

Philip_Demaree's avatar
Philip_Demaree
Icon for Microsoft rankMicrosoft
Dec 02, 2022

Hi - 

 

The issue is that the printers are in a partially installed state. Go to Settings -> Bluetooth and Devices -> Devices (not Printers) and you should see the printers listed there. Remove them there and restart the system. You should now be able to re-install the printer. 

 

As for why the printers stop working in the first place, please open a Support ticket with Microsoft CSS Universal Print support team, and we can take a look. 

 

Phil

  • marknich's avatar
    marknich
    Copper Contributor
    Dec 05, 2022

    Thanks for your input, That is an easy fix and easily done, it was the first thing I tried.  With support we had to run some tools, disable all the intune security and modify the registry to remove the printers.  Support have no idea why the printers stop working. Philip_Demaree 

    • myusername24's avatar
      myusername24
      Copper Contributor
      Dec 15, 2022
      You can also run:
      shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A}

      in the RUN box to get the old control panel back. Then Right Click Remove Device.

      Verify its also removed from the new Print Settings.
      • m_nicholls's avatar
        m_nicholls
        Copper Contributor
        Dec 16, 2022
        thanks we tried all these kinds of fixes, but only using registry hacks would get rid of the printers. Part of the issue, I am sure, is the microsoft baseline security profile that is applied to these devices. You have to disable the intune policies before you start.

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