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Universal Print issues with printers installed
Hey, I am encountering some issues I cannot resolve. For some people, the shared printer from universal printing stops working - no apparent reason. Removing the printer and adding it again has ...
I've run into this issue and still looking for a solution - there is no alternative when you need to point your cloud printer to something like Business Central that needs it.
Saurabh_Bansal
Microsoft
Microsoftyaseen777 - sorry to hear that you are facing this issue. Can you explore reaching out to the Support?
This may be a known issue with Windows 11 21H2 and was fixed in 22H2. You can try updating to 22H2 and see if this issue is resolved.
One caveat - if there is a printer which is already in a state where its not installed, but adding it shows that its already installed, then it will need to be cleaned-up and Microsoft support can help with that.
Hi -
The issue is that the printers are in a partially installed state. Go to Settings -> Bluetooth and Devices -> Devices (not Printers) and you should see the printers listed there. Remove them there and restart the system. You should now be able to re-install the printer.
As for why the printers stop working in the first place, please open a Support ticket with Microsoft CSS Universal Print support team, and we can take a look.
Phil
Thanks for your input, That is an easy fix and easily done, it was the first thing I tried. With support we had to run some tools, disable all the intune security and modify the registry to remove the printers. Support have no idea why the printers stop working. Philip_Demaree
- You can also run:
shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A}
in the RUN box to get the old control panel back. Then Right Click Remove Device.
Verify its also removed from the new Print Settings.
