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marknich's avatar
marknich
Copper Contributor
Jun 13, 2022
Solved

Universal Print issues with printers installed

Hey,  I am encountering some issues I cannot resolve. For some people, the shared printer from universal printing stops working - no apparent reason. Removing the printer and adding it again has ...
  • marknich's avatar
    marknich
    Feb 19, 2024

    I-Am-Will Hi, the issue was resolved when we migrated everyone from 21H2 to 22H2, the problem hasn't come back after that.

     

    The fix you mentioned didn't work on 21H2, but can be useful on 22H2

yaseen777's avatar
yaseen777
Copper Contributor
Nov 16, 2022
I've run into this issue and still looking for a solution - there is no alternative when you need to point your cloud printer to something like Business Central that needs it.
  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Nov 17, 2022

    yaseen777 - sorry to hear that you are facing this issue. Can you explore reaching out to the Support?

     

    This may be a known issue with Windows 11 21H2 and was fixed in 22H2. You can try updating to 22H2 and see if this issue is resolved.

     

    One caveat - if there is a printer which is already in a state where its not installed, but adding it shows that its already installed, then it will need to be cleaned-up and Microsoft support can help with that.

    • Philip_Demaree's avatar
      Philip_Demaree
      Former Employee
      Dec 02, 2022

      Hi - 

       

      The issue is that the printers are in a partially installed state. Go to Settings -> Bluetooth and Devices -> Devices (not Printers) and you should see the printers listed there. Remove them there and restart the system. You should now be able to re-install the printer. 

       

      As for why the printers stop working in the first place, please open a Support ticket with Microsoft CSS Universal Print support team, and we can take a look. 

       

      Phil

      • marknich's avatar
        marknich
        Copper Contributor
        Dec 05, 2022

        Thanks for your input, That is an easy fix and easily done, it was the first thing I tried.  With support we had to run some tools, disable all the intune security and modify the registry to remove the printers.  Support have no idea why the printers stop working. Philip_Demaree 

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