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marknich's avatar
marknich
Copper Contributor
Jun 13, 2022
Solved

Universal Print issues with printers installed

Hey,  I am encountering some issues I cannot resolve. For some people, the shared printer from universal printing stops working - no apparent reason. Removing the printer and adding it again has ...
  • marknich's avatar
    marknich
    Feb 19, 2024

    I-Am-Will Hi, the issue was resolved when we migrated everyone from 21H2 to 22H2, the problem hasn't come back after that.

     

    The fix you mentioned didn't work on 21H2, but can be useful on 22H2

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Jun 14, 2022

marknich - Best option is to reach out to Microsoft Support (use the links on Universal Print portal). You should get direct help from someone.

 

You can also create a Windows Feedback. This will be looked at (no definite priority/timeline) by the Print team at Microsoft.

 

To create Windows Feedback follow the steps below:

  1. On Windows device, launch Feedback Hub app
  2. Click on Report a Problem
  3. Enter title and as much detail as you can (with repro steps)
  4. Choose category as Problem -> Devices and Drivers -> Print
  5. Click on Make new bug
  6. Under Add more details, click on Recreate my problem -> Start Recording
  7. Select both checkboxes (Include data about Print (default) and Include screenshots)
  8. Go through each step in your repro
  9. Come back to feedback hub and stop recording
  10. Click on Submit
  11. After clicking, you will get an option to Share. Click on that, copy the URL and share as response to this thread.

Thanks

Saurabh

 

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