Forum Discussion

Copper Contributor

Jun 28, 2022

Universal Print defaults to letter instead of A4 size on client PC's. Does not correct during print

Hi, Not sure if it makes a difference but running a Sharp MX4141N and MX5070N through the connector software with the UD3 Driver. (Have tried with other drviers) By default when the Universa...

Paper Size Mismatch

universal print

Universal Print Connector

Saurabh_Bansal

Microsoft

Jul 12, 2022

Beid13244 Unfortunately this is a known issue - Windows OS has this problem for all printers that use IPP (instead of driver). Since Universal Print printers are installed as IPP printers, media size defaults are not honored in Windows.

Please see here - https://docs.microsoft.com/en-us/universal-print/fundamentals/universal-print-known-issues#printer-default-paper-size-is-different-than-what-is-set-in-the-universal-print-admin-portal

Due to this issue we took out media-size default from Universal Print portal and plan to add it back once Windows fixes the bug. There is no current ETA.

Luka Mestrovic

Copper Contributor

Aug 18, 2022

Hi Saurabh, any news on when this might be fixed?

Saurabh_Bansal
Microsoft
Sep 03, 2022
There is no ETA for this. It may take time as this is expected to be OS level change. You can mitigate this by setting the appropriate region/locale on user's device which accepts A4 as media size.
- hyq1031
  Copper Contributor
  Dec 15, 2022
  Saurabh_Bansal could you pls explain how to do the setting ofappropriate region/locale on user's device ?
  
  Thanks
  - myusername24
    Copper Contributor
    Dec 15, 2022
    Have you tried going on the Universal Print Host that hosts the local printer and setting it in the drivers there? The Default Tray for our Kyocera was defaulting to the wrong tray then went on the host and modified it there, reshared and it now prints on the right tray.