Forum Discussion

Carlos_Capellan's avatar
Carlos_Capellan
Brass Contributor
Apr 07, 2020

Universal Print Connector registration failed

No luck so far! Got promo code added to O365/AAD tenant. Installed UPC on home Win 10 Pro 1909 machine. Logged in with corp AAD non-GA user which has UP license provisioned. Attempting to regist...
dnienhaus's avatar
dnienhaus
Copper Contributor
Jul 15, 2020

Hi all,

i also experience the same issue.

Added my user to relevant AD roles (print administrator and global administrator) already a few days ago, but cant access the ressource: error 403.

 

any news about this topic so far?

Carlos_Capellan's avatar
Carlos_Capellan
Brass Contributor
Jul 15, 2020

dnienhaus hi there, for me the issue was that the machine I was trying to use it on was not AAD joined or AAD registered with our AAD tenant (it was just my personal home PC). When I tried on a different machine that was AAD joined (work laptop) I was able to register the printer with no issues.

 

I did not see anything about the registration failures in the Sign-In logs for the AAD user I was using, so I can't say it was our Conditional Access policies that were blocking it (arguably, the CA policies were *not* blocking because I was able to sign in and get the register printers step).

 

So, if you have the bandwidth, I'd say open a case and see if you can figure out what policy in the AAD tenant is blocking registering printers on non-AAD joined/registered machines. (Although to be fair, I'm only assuming AAD registered works, as it worked for me with an AAD joined machine)

 

Hopefully we can figure this out!

 

Carlos