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Carlos_Capellan's avatar
Carlos_Capellan
Brass Contributor
Apr 07, 2020

Universal Print Connector registration failed

No luck so far! Got promo code added to O365/AAD tenant. Installed UPC on home Win 10 Pro 1909 machine. Logged in with corp AAD non-GA user which has UP license provisioned. Attempting to regist...
Rani_Abdellatif's avatar
Rani_Abdellatif
Former Employee
Apr 08, 2020

Hi, Carlos!

 

The user that registers printers must have the Printer Administrator or Global Administrator role in AzureAD. You say you used a non-GA user, please try again with one of the above roles and let us know.

If you haven't added the Printer Administrator role in your tenant yet, you can find steps here.

Carlos_Capellan's avatar
Carlos_Capellan
Brass Contributor
Apr 08, 2020

Hi Rani_Abdellatif, added the Printer Administrator role to my account per the Powershell commands you sent along, waited about 2 hours so I'm positive the role is applied to my account, and still getting the exact same 403 Forbidden response when I try to register the printer in UPC.

 

Anything to try next?

  • keeron's avatar
    keeron
    Former Employee
    Apr 08, 2020

    Hi Carlos_Capellan I work in Universal Print team (developer owning the Print Connector). Can you share the full error message (that contained the 403 error) with me offline (via private message). I specifically need a trace id from the request we made. Hopefully that might get us closer to finding out the underlying issue.

     

    Keeron

      • keeron's avatar
        keeron
        Former Employee
        Apr 09, 2020

        Thanks Carlos, we are following up with you offline.

         

        I'll update the thread here with the root cause and potential ways to identify/fix them (so hopefully others blocked similarly can review that)

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