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Chris_Gilles_1337's avatar
Chris_Gilles_1337
Copper Contributor
Nov 10, 2020

Universal Print Connector - You don't have access..

Hello,   I'm attempting to install the Universal Print Connector on my AAD Joined laptop. After successfully logging in under my tenant's Global Admin account, entering a Connector Name and clicki...
Philip_Demaree's avatar
Philip_Demaree
Brass Contributor
Nov 13, 2020

Chris_Gilles_1337 

Hi Chris - 

A few things to check:

1. If you applied the UP license via the Azure portal, make sure that the accounts have a "Usage location" configured. The UP license won't apply to the user account correctly if this is not set. You can also try applying the license via the M365 Admin portal. 

2. Go to the Universal Print portal and try to open one of the blades (Printers, Connectors) and see if you get an error. If you do, then the UP license isn't applied to the Administrator account correctly. 

3. If you are able to access the blades on the Portal, check that the following endpoints are not being blocked by your firewall on the system you are trying to install the Connector:

https://login.microsoftonline.com

https://aadcdn.msftauth.net

*.print.microsoft.com

If you are still having an issue, please open a support case via Azure\Universal Print - Preview support topic and we can assist further. 

Philip Demaree

CSS Universal Print Customer Support Lead

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