Forum Discussion

Copper Contributor

Jul 20, 2020

Solved

Universal Print Conector Error while registerting

Hi All, I got an error while registering the Universal Print Connector. It says: Error occured while registering the connector. Error code BadRequest: Error message: Connector Device already exi...

Braeden_Petruk_MSFT
Jul 21, 2020
Johny_de_Koning

Hi Johny,

Sorry to hear you're having trouble registering your Connector! The best thing to try is:

Follow these instructions to install the Universal Print PowerShell module

Make sure you're using the latest Connector version

Get the ID of your Connector by clicking on it in the Azure Portal:

Remove the Connector by running the Remove-UPConnector cmdlet:
Remove-UPConnector <connector id>

Register the Connector again.

If you're still unable to register your Connector after removing it and making sure you have the latest version installed, please contact support so they can collect logs and fully diagnose your issue.

Braeden_Petruk_MSFT

Microsoft

Jul 21, 2020

Johny_de_Koning

Hi Johny,

Sorry to hear you're having trouble registering your Connector! The best thing to try is:

Follow these instructions to install the Universal Print PowerShell module
Make sure you're using the latest Connector version
Get the ID of your Connector by clicking on it in the Azure Portal:
Remove the Connector by running the Remove-UPConnector cmdlet:
```
Remove-UPConnector <connector id>
```
Register the Connector again.

If you're still unable to register your Connector after removing it and making sure you have the latest version installed, please contact support so they can collect logs and fully diagnose your issue.

Johny_de_Koning

Copper Contributor

Jul 22, 2020

Braeden_Petruk_MSFT

Hi Braeden,

Thank you for the tips this has solved the issue. I could register the connector now properly and I have added some printers. I can now take a look at the product and see how it works.

Thanks again!

Kind Regards,

Johny de Koning