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vogejames's avatar
vogejames
Copper Contributor
Apr 01, 2020
Solved

Universal Print compatibility with existing Hybrid Cloud Print deployment

I've worked my way through the Universal Print setup and was able to successfully register and share printers.  However, I am unable to see printers deployed via my Universal Print deployment when lo...
  • Grant Klaaysen's avatar
    Grant Klaaysen
    Apr 02, 2020

    vogejames I had the same issues and logged a Microsoft support ticket.

    Is seems that Hybrid Cloud Print is causing issues with Universal Print.

    Specifically the following reg key on the client PC which was deployed via Intune.

     

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint

     

    If you delete that key then it should start working. At least it did for me.

    You of course will need to adjust Intune so that it does not update the reg key again.

     

    Hope that helps.

KurtJc's avatar
KurtJc
Brass Contributor
Jun 08, 2020

Thanks for the info on this, I can confirm that after deleting the registry key, my Universal Print printers became visible.

 

However I would like to add: 

 

Even with the key deleted, when I added a printer in Universal Print with the same name as an existing one in Hybrid Cloud Print, the Universal print printers were not visible anymore on my laptop.. I could only see the Hybrid Cloud ones again

 

I unregistered the printer, renamed it on my print server, registered again and Universal Print printers could be added again.

 

EDIT: seems the key was written again by intune policies :facepalm: my bad

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