Forum Discussion

Copper Contributor

Apr 01, 2020

Solved

Universal Print compatibility with existing Hybrid Cloud Print deployment

I've worked my way through the Universal Print setup and was able to successfully register and share printers. However, I am unable to see printers deployed via my Universal Print deployment when lo...

Grant Klaaysen
Apr 02, 2020
vogejames I had the same issues and logged a Microsoft support ticket.
Is seems that Hybrid Cloud Print is causing issues with Universal Print.
Specifically the following reg key on the client PC which was deployed via Intune.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint

If you delete that key then it should start working. At least it did for me.
You of course will need to adjust Intune so that it does not update the reg key again.

Hope that helps.

Grant Klaaysen

Iron Contributor

Apr 02, 2020

vogejames I had the same issues and logged a Microsoft support ticket.

Is seems that Hybrid Cloud Print is causing issues with Universal Print.

Specifically the following reg key on the client PC which was deployed via Intune.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint

If you delete that key then it should start working. At least it did for me.

You of course will need to adjust Intune so that it does not update the reg key again.

Hope that helps.