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vogejames's avatar
vogejames
Copper Contributor
Apr 01, 2020
Solved

Universal Print compatibility with existing Hybrid Cloud Print deployment

I've worked my way through the Universal Print setup and was able to successfully register and share printers.  However, I am unable to see printers deployed via my Universal Print deployment when lo...
  • Grant Klaaysen's avatar
    Grant Klaaysen
    Apr 02, 2020

    vogejames I had the same issues and logged a Microsoft support ticket.

    Is seems that Hybrid Cloud Print is causing issues with Universal Print.

    Specifically the following reg key on the client PC which was deployed via Intune.

     

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint

     

    If you delete that key then it should start working. At least it did for me.

    You of course will need to adjust Intune so that it does not update the reg key again.

     

    Hope that helps.

vogejames's avatar
vogejames
Copper Contributor
Apr 01, 2020

A quick follow up -- I was successfully able to search for, install, and print to printers deployed via Universal Print by using a completely different user account that did NOT have Intune Hybrid Cloud Print settings applied.

 

So now that I've proven my Universal Print deployment is successfully functioning to my test group of users, the remaining question for me is if UP and HCP deployments are able to co-exist for a single user.

 

Thank you,

James

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