Forum Discussion

Copper Contributor

Oct 25, 2023

Solved

Universal Print Cannot Find UP Printers When Printing From Microsoft 365 --- Sort of

My apologies for the long scenario explanation. We configured a UP compatible printer for UP per the "Universal Print Guided Simulation" example (https://regale.cloud/Microsoft/viewer/1265/univer...

jbush1120
Oct 31, 2023
jbush1120 here with an update.
First: I didn't explain when that error screen was displayed. After logging into office.com and navigating to OneDrive, I would select my file (under the 'My Files' icon) and select 'Print' from the files context menu. That's when Office.com displayed the error message.

I got it to work as expected. Here are the steps I stumbled up:

I obtained a Windows 11 PC and joined it to my test Azure AD.
Next, I logged into that PC with my non-Global Admin test account
To my surprise, I was able to install the UP printer on that system

After logging out of that PC, I returned to my 'regular' work laptop, opened a browser, and logged into Office.com with the same non-Global Admin account. And now, the UP printer is displayed as an option to print (as expected). I successfully printed to the UP printer.

Cimedaca

Brass Contributor

Oct 30, 2023

Note that as of some number of weeks ago, "seeing" the printers in OneDrive is no longer the default. The printer selection box is now also a search box. This is especially not obvious if you had printed from OneDrive before the change. You must know part of the name of a printer and search for it to select it. Since we don't have all that many printers, I actually renamed all of our queues and appended " Printer" to the end so printers can be found by just typing "Pri" in the new dropdown/printer search field.

OscarGagnon

Copper Contributor

Oct 30, 2023

Last week I couldn't see printers from Excel Online but today I can. However from OneDrive, I still don't have the search box, it gives me the error like in the screenshot. Also I find it strange that it's possible to print to Universal Print from Excel Online but not from Word Online.

Cimedaca
Brass Contributor
Nov 03, 2023
Yes.. printing from Excel online first is very strange to me. I mean--seriously why? Did some huge accounting firm make that part of their Google apps switch requirement or something? I also don't like that couldn't find printing from Word Online on any Universal Print feature roadmap.
Cimedaca
Brass Contributor
Nov 03, 2023
Did you actually print something to Excel online? That's what fixed the error on one account. Today on a student account I saw they had the error above, but then there were no printers available in Excel so I can't even try the silly "Print from Excel online" fix.