Forum Discussion
Universal Print - Error Sent to Printer
Hi BikeTech
Please double check if the normal user's account has been granted access permissions to the shared printer. You can verify by going to the shared printer object and click on the "Access control" menu on the left.
As you can see, there's also the option to "Allow access to everyone in my organization", if that is preferred.
Users in the Printer Admin role automatically gets full access to the printer, which may be the reason why your admin account can discover the printer but the normal user account can not.
HTH,
Jimmy
Hi Jimmy_Wu
I use a security group for the users and Endpoint Manager deploys the printers. The printers deploy successfully and show up in the app 'Word'. But when they print the queue says Error - Sent to Printer. The security group shows in the UP Access Control. I have not selected Selected Everyone in my Organization nor have I used a person's name in the Access Control.
The user can go to Setup>Devices>Printer and Add the Cloud Printers as well but still cannot print. What you say about Print Admin makes sense.
Thanks
BikeTech Since the user can manually discover and install the cloud printer, the problem should not be an access permission issue. If you are able, please reach out to Microsoft Support for help in troubleshooting.
