Forum Discussion

BikeTech's avatar
BikeTech
Brass Contributor
Nov 13, 2020

Universal Print - Error Sent to Printer

Updated the Canon to the new firmware which natively supports UP.  Registered the printer without issues. Shared the printer with a user.   Add a Printer in Windows 10 Admin: Shows the UP printer...
universal print
Jimmy_Wu's avatar
Jimmy_Wu
Former Employee
Nov 16, 2020

Hi BikeTech 

 

Please double check if the normal user's account has been granted access permissions to the shared printer.  You can verify by going to the shared printer object and click on the "Access control" menu on the left.

 

 

As you can see, there's also the option to "Allow access to everyone in my organization", if that is preferred.

 

Users in the Printer Admin role automatically gets full access to the printer, which may be the reason why your admin account can discover the printer but the normal user account can not.

 

HTH,

Jimmy