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Unable to register HP Color Laserjet Pro M477fnw
Hello, When trying to register a printer using the connector software, it sees 2 printers on the local network. When I try to register them, they both fail. I opened up a ticket with support b...
- Support reached out to me and was able to help me fix my problem. We have conditional access policies in place. One of the policies is set to not allow non-compliant machines to access the tenant. The universal print connector software is installed on a machine that is not AAD joined so it was not compliant. Easy fix -- error code wasn't super obvious but would recommend putting something in the documentation to remind people to either join the device to AAD via Endpoint Manager OR in the troubleshooting section, add a blurb that highlights checking Intune/CA policies if printers won't register. Thanks for the assist guys! 🙂
Saurabh_Bansal
Microsoft
MicrosoftDavidWanderer sorry to hear about your experience with Support. We will take a look at your Windows feedback and work with you on the issue. Can you share link for your feedback? To get the share link, you can go to Feedback Hub, open the feedback item and there will be an option to "Share".
We will like to learn a bit more on your Support experience. Can you share how you filed the support request? Did you use any of the following methods?