Forum Discussion
Unable to add Brother printer / Registration timed out
Hi all,
We would like to provide a bit more context of the recent change that impacted these printers. Microsoft is required to make changes to make TLS 1.2 more secure. Unfortunately, these changes impacted Brother printers that were using the recently deprecated ciphers.
Listening to your feedback regarding the difficulty of using the workaround. We are working to temporarily allow Brother printers to connect to Universal Print until they can publish printer updates supporting stronger ciphers.
We expect the rollout for the temporary connectivity access to be complete by Feb. 3, assuming no other issues were hit.
We are actively discussing how we can better provide early notice to partners and allow for time to make the necessary changes going forward.
Regards,
Jimmy
The rollout for temporary connectivity has completed. If you are encountering issues with registering new printers or printer connectivity to Universal Print, please post a reply.
Thanks everyone for your patience.
Additional information on the printer configuration required during this workaround period (Feb 02, 2023 -> ??).
The Brother MFC printer setting "TLS Settings > TLS Protocol (Client)" must be set to the default value of (TLS 1.0/1.1/1.2) to successfully collect print jobs from the Universal Print Services. We find that setting this value to "TLS 1.2" will cause the connections to fail and jobs to remain stuck in the "Pending" or "Processing" state in the UP dashboard.
-Chris
- Thank-you for this additional information. I will pass this to my contact within Brother.
- Hello Jimmy,
All our printers on all offices worldwide are now able to receive print jobs and also tried to enroll new one and completed successfully.
Thanks and next time keep us informed before making any changes that affect users.
