Unable to add Brother printer / Registration timed out

Thank-you for your patience as we investigate ways to resolve the issue.

Current information shows that it’s going to take a bit of time before things will be sorted out as the fix will involve a combination of updates from Microsoft and Brother.

In the meantime, one option is to temporarily use Universal Print connector software to register the affected Brother printers until the official updates are released.

If you are already familiar with the Universal Print connector software, then you basically want to register the same physical printer through the connector software and “swap” the printer. The reason why you want to “swap” the printer is because this will allow your client machines that already have the printer installed to continue to work without needing to re-discover and install the printer.

Here are the steps to add the additional printer registration and swapping the printer without changing your printer share.

1. On the connector software host machine, create a print queue for the affected Brother printer.
2. Open the connector UI tool and register the printer with Universal Print.  Note: You don’t need to unregister the Brother printer.
3. Login to the Universal Print management portal

4. Go to “Printer Shares”
5. Search and select the printer share of the affected Brother printer

6. Click the “Swap Printer” button

7. Search and select the newly registered Brother printer in the flyout

8. Click “Swap”
9. Click “OK” to confirm

If you are not familiar with the Universal Print connector software, please refer here for details.

Hope this helps to unblock the immediate needs while we continue to address the root issue.

Regards,

Jimmy