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Nicholas Semenkovich's avatar
Nicholas Semenkovich
Brass Contributor
Jan 19, 2023

Unable to add Brother printer / Registration timed out

Has anyone seen issues adding a Brother printer to Universal Print?   I purchased a MFC-L5700DW to use Universal Print.   I've authorized the "Brother Universal Print Hardware Client" as a Global...
Drew1024's avatar
Drew1024
Copper Contributor
Jan 24, 2023

Nicholas Semenkovich same issue here, with a Brother MFC-L6900DW
getting "Registration timed out. Please try again. (ECODE:0x01,0x32000003,-98,0)" every time.


I have opened a support case with both Azure support and Brother but nothing re a fix yet. Brother have advised "We can see that an investigation has be lodged with our Technical specialists in Japan"


It's alarming to learn our print jobs rely on more than just the printer hardware and the Azure UP Service.

Nicholas Semenkovich's avatar
Nicholas Semenkovich
Brass Contributor
Jan 25, 2023

We got a reply on our Brother ticket at 01/25/2023:

"""

We assume the cause might be caused due to “cipher suites” change at Microsoft side. Nothing changed at our side. We are already communicating with Microsoft about this situation.

"""

No estimated time to fix or workaround (other than deploying the Print Connector) :sad:

  • Chris98072Gb's avatar
    Chris98072Gb
    Copper Contributor
    Jan 25, 2023
    Same here. Packet capture shows periodic TLS connection resets from MS side after initial handshake. Confusingly, MS support team was provided with a packet capture sample showing this, they advised their SME found nothing wrong with it. 😕

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