Forum Discussion
Unable to add Brother printer / Registration timed out
Has anyone seen issues adding a Brother printer to Universal Print? I purchased a MFC-L5700DW to use Universal Print. I've authorized the "Brother Universal Print Hardware Client" as a Global...
Perhaps related to this issue.
Sometime over the MLK weekend Jan 13, 2023 - Jan 15, 2023, both of our Brother Universal Print Ready registered printers stopped running print jobs from Universal Print. All print jobs sent by users are shown as received by Universal Print in the Azure portal with status = "Pending", however the printer fails to pull the jobs from the service. I have a case open with Microsoft. We completed client and portal troubleshooting as well as a review of a network trace. The latest instructions from Microsoft support is to contact the vendor (Brother).
The printers Universal Print service status shows the following error codes:
Connection Status
Connection Error
(ECODE:0x02,0x52000049,12,11010)
Also found this status today after a network reset
Connection Status
Connection Error
(ECODE:0x02,0x7100001C,12,11010)
On the phone with Brother now...
Sometime over the MLK weekend Jan 13, 2023 - Jan 15, 2023, both of our Brother Universal Print Ready registered printers stopped running print jobs from Universal Print. All print jobs sent by users are shown as received by Universal Print in the Azure portal with status = "Pending", however the printer fails to pull the jobs from the service. I have a case open with Microsoft. We completed client and portal troubleshooting as well as a review of a network trace. The latest instructions from Microsoft support is to contact the vendor (Brother).
The printers Universal Print service status shows the following error codes:
Connection Status
Connection Error
(ECODE:0x02,0x52000049,12,11010)
Also found this status today after a network reset
Connection Status
Connection Error
(ECODE:0x02,0x7100001C,12,11010)
On the phone with Brother now...
- Same thing here: Our UP printer stopped pulling printing jobs from the queue somewhen between 16.01. and 19.01.
All the brother device tells us regarding UP is Connection Error ECODE:0x02,0x52000049,12,11010 - Update.
Brother tier 2 support confirmed that an investigation has been initiated as of Thursday for reports of Universal Print Ready service outage with symptoms matching above. No ETA at this time.
