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ktchoumak's avatar
ktchoumak
Copper Contributor
Sep 28, 2021

Task from deleted device moved to newly added one.

Is this expected behavior?  

Reproduce: 

1. Add UP Printer A on windows 10

2. Print text file to Printer A

3. Printer's queue has a task as well as on Azure portal

3. Remove Printer A from windows machine

4. Add UP Printer B on the same machine

5. Print text file to Printer B. In Printer's properties One document in queue. On Azure portal 2 documents including one from  Printer A

9. Printer A on portal does not have any jobs anymore.

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Oct 29, 2021

    ktchoumak Looking at the timestamps of your documents, it seems like they were printed almost a week apart. 

     

    Given the way print queues are designed, the scenario below seems improbable :). However, just to be sure, please reach out to Microsoft support. We will investigate it.

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