Forum Discussion
KurtJc
Jun 15, 2020Brass Contributor
Strange issue with Lexmark Universal printers
I'm testing out UP and for some strange reason, I am the only person that can print on any Lexmark Universal printer. Everybody else is getting stopped, canceled and pending status. Even colleag...
KurtJc
Jun 16, 2020Brass Contributor
Yeah I restarted the service when changing driver. Even completely removed the printer on the server and in UP blade and recreated.
Concerning support, the link https://aka.ms/upsupport-azureportal just redirects to Azure Support for me, and there is no Universal Print in the list of services to choose from..
KR
Philip_Demaree
Jun 18, 2020Former Employee
KurtJc If you don't have an Azure subscription then the Universal Print option will not be shown. In that case open a Azure support case and in the description specify that your case needs to be routed to the Universal Print team. You can private message me your case number and I can find it that way as well.
Phil